FAQs
*GENERAL SHIPPING*
Due to reduced capacity caused by covid-19, your order may be delayed. please check the description of your product for estimated production times. Orders are processed Monday-Friday (excluding holidays). Shipping timelines do not apply to orders shipped to APO/FPO addresses.
Carriers - DHL (Worldwide) | USPS | UPS (Covid Availability) - Please include a phone number for all international shipments.
Crypt Studios is not responsible for the payment of duties/ taxes or the payment of customs or vat fees. the fee varies & is determined by each country and cannot be calculated in advance. by processing an order, you agree and acknowledge you will pay any customs & vat fees that may occur.
*SHIPPING INFO IS INCORRECT/HAS CHANGED*
Unfortunately, we cannot guarantee address changes if the order is already in production. If you would like to check if it’s possible to change your shipping address, please email INFO@CRYPTSTUDIOS.US with your order number & updated shipping address.
If your package has shipped, please contact the shipping provider & ask them to update the shipping address. If the package is returned to our distribution center, please email us for reshipment.
*ORDER CANCELLATION*
All orders are final sale as all items begin production immediately after our drop.
I Would Like To Swap An Item - unfortunately we cannot guarantee an item change if the order is already in production. If you would like to check if it’s possible to make changes to the items in your order, please email INFO@CRYPTSTUDIOS.US with your order number & the item and/or size change.
Package Returned To Sender - If your order is returned to us by the courier, please contact us once it is returned. Original shipping fees are non-refundable but a reshipment is totally okay.
*Received The Wrong Product/Item*
If you have received an incorrect item or have experienced another issue with your order, please contact INFO@CRYPTSTUDIOS.US within 3 days of receiving your order with a picture of the items & packing slip.
Damaged items must be reported/emailed within 3 days of receipt with photos attached to INFO@CRYPTSTUDIOS.US. If not reported within 3 days, we will not issue replacements. Crypt Studios is not responsible for normal wear & tear to items purchased & will not issue a new item outside of the 3 day window of receiving the item.
*Returns & Exchanges*
All sales are final, due to limited quantities & sellouts the items are never able to be sold again, therefor they cannot be taken back.
Refunds for Returns - Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received & inspected, we’ll notify you of the approval or rejection of your return. If you are approved, you’ll receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.
Exchanges - We can't ensure that customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges.
*PAYMENTS AND REFUNDS*
We reserve the right to change the prices of our products at any time.
Crypt Studios is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed. Differences in prices may vary according to the time an order is placed, and the time the payment is processed. when an order or return is processed, the order or refund will be generated in us dollars.
*DISCOUNT CODES/RETROACTIVE DISCOUNTS*
The amount paid at checkout and the amount that appears on your invoice is non negotiable. Crypt Studios will not apply retroactive discounts to orders being processed or that have been processed.
Discount codes & site wide sales are only good on orders placed after the start date & before the end date of the discount code/sale. The discount code must be entered during the payment process as it can not be applied later. We are not responsible if the code is not entered at checkout.
LATE OR MISSING REFUNDS
Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Crypt Studios has processed a refund & you have not received a refund after 10 business days, contact your bank or credit card company to see if the refund is still pending. Currency exchanges may take longer than 10 business days.
If you’ve contacted your bank or credit card company & still have not received your refund, please contact us at INFO@CRYPTSTUDIOS.US.